Contact Us

Info@KARAstore.com

Press@KARAstore.com

Sales@KARAstore.com

Careers@KARAstore.com

Shipping Info

Domestic Shipping

KARAstore.com offers free ground shipping on all domestic orders within the 48 contiguous States.

After you place an order you will receive an order confirmation email.  Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.

Once your order has been processed you will receive an email with ship date confirmation and tracking information for your order. Shipping times vary; for standard FedEx Ground service, we estimate you will receive your order within 3 – 7 business days of its ship date. For FedEx 2Day, delivery will occur 2 business days after your order has been processed.

After delivery to the shipping address indicated on your order, KARA cannot be held responsible for lost or stolen packages.

All domestic orders are shipped via FedEx service, Monday through Friday, excluding holidays.  Please note we cannot ship packages to P.O. boxes or APO/FPO addresses. Orders placed after 12pm ET, Monday-Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.

International Shipping

FREE INTERNATIONAL SHIPPING (LIMITED TIME OFFER)! DUTIES AND TAXES STILL APPLICABLE.

After you place an order  you will receive an order confirmation email.  Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.

Once your order has been processed you will receive an email with confirmation of your order’s ship date. We estimate you will receive your order within 7 – 12 business days of its ship date however, shipping times do vary. International Orders are shipped via USPS Global Priority Mail.

Taxes and Customs

Import duties and taxes are not included in the item price or international shipping cost. Duty and tax charges are your responsibility and will be collected from you by your country’s local carrier prior to delivery. Please check with your country’s customs office to determine what these additional costs are prior to purchase. KARA is not responsible for any duties, taxes or fees associated with the import and final delivery of your order.

Delivery Times

Delivery times are estimates. Delivery can take longer than expected due to customs clearance procedures in certain countries.  KARA is not responsible for unanticipated delays by carriers or customs clearance.

Shipping Methods & Fees

Contiguous US:
FedEx Ground – FREE
3 – 7 Business Days

FedEx 2Day – $25.00
2 Business Days

Hawaii, Alaska & U.S. Territories:
FedEx Ground – FREE
5 – 10 Business Days

Canada:
USPS Global Priority Mail – FREE
3 – 7 Business Days

International:
USPS Global Priority Mail – FREE
7 – 14 Business Days

Return Policy

Returns

We accept returns initiated within 15 days of delivery of your order.  To be eligible for a return, items must be unused and in their original packaging.  To complete a return email info@KARAstore.com with your Order Number and reason for return. We will email you with a return confirmation number which must be included in your return shipment. Returns must be mailed within 15 days of receiving your return confirmation number. Returns mailed more than 15 days after the date of your return confirmation will not be accepted. Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted.

Items sold during a Sale or at a discount are not eligible for return.

Customers are responsible for the cost of return shipments. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost or missing packages.

Refunds

Once your return is received and inspected, we will send you an email to notify you that your returned item has been received and a refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund please check your bank account and contact your credit card company, it may take some time before you refund is officially posted.

If you’ve done this and still have not received your refund email us at info@KARAstore.com

Exchanges

Exchange requests must be initiated within 15 days of receiving your order. Customers are responsible for return shipping. KARA will cover shipping of the exchanged order after receiving and inspecting the return. If you need to exchange your purchase, email info@KARAstore.com.

Damages

If you receive a damaged order, email us at info@KARAstore.com.

Product Care

KARA carefully selects the finest materials to guarantee our manufacturing standards. Grain and color variations are a natural characteristic which make each item unique. To care for and extend the life of your product, prevent exposure to direct light, heat and humidity. Avoid contact with water, cosmetics and oil-based substances. To remove stains, other than permanent dyes, gently dab with a clean dry cloth and mild leather cream. The care with which you use to look after your bag will preserve it’s quality.

Nude KARA bags are made of Italian vegetable tanned leather, which patinas beautifully over time with exposure to sun and touch. Color and texture variations are natural and expected, because the leather is naked!

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